Shipping and Delivery Policy

Last updated: 24 September 2026

Each Theta & Co piece is prepared with care, and many pieces are made especially for the customer.

Production Time

Our standard estimated production time for made-to-order jewellery is:

Approximately 2 weeks.

Shipping time is additional.

Therefore, customers should not interpret the two-week production estimate as a guaranteed delivery date.

Certain bespoke, personalised or technically complex pieces may require additional production time.

We will contact you where we become aware of a significant unexpected delay.

Once your piece has completed production and quality control, it will be prepared for dispatch.

The available shipping options, applicable costs and estimated shipping times will be shown at checkout where possible.

Tracking information will be provided for tracked shipments.

If your purchase is required for a wedding, proposal, anniversary, birthday or other specific date, please contact us before ordering.

A required date is not considered guaranteed unless Theta & Co expressly confirms it in writing.

International shipments may be subject to customs inspections, duties and import taxes.

The customer is responsible for any applicable import duties, taxes or customs charges unless otherwise stated.

Delays caused by customs or border authorities are outside Theta & Co’s reasonable control.

Customers must ensure their shipping address is correct before submitting an order.

Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed once an order has been dispatched.

If your parcel appears to have been lost or arrives visibly damaged, please contact us promptly at thetaandco@outlook.com with your order number.

Please retain all packaging where an item has been damaged in transit.